Flocons de Megève – Terms & Conditions
The Client means all persons named on the Booking Form (to a maximum of six persons per stay), including anyone who is added or substituted at a later date (referred to as the Client or you or your).
Flocons de Megève means, a private ‘seasonal holiday rental initiative’ by Christine & Ruud van Heiningen, Entrepeneurs Individuel, registered in France under SIRET 751 410 044 00026, 24 rue des Implorants, 84110 Vaison la Romaine. (referred to as Flocons de Megève, we, us and our). As where Flocons de Megève has been granted in the ‘catégorie meublés de tourisme’ with a 4**** star rating.
These Terms and Conditions have been designed to provide our Clients with all the relevant information required to facilitate the booking process and their stay/holiday.
We are always happy to go through any questions you may have on the telephone on +33 (0)6 81 69 87 97 or in writing by email addressed to info@floconsdemegeve.com
1. Payment Schedule
1.1 If you are booking with Flocons de Megève a non-refundable deposit of 30% of the ‘apartment rental cost of stay’(excluding security deposit and end-of-stay / resort charge) is required at the time of booking. A booking will not be confirmed unless the non-refundable deposit has been received.
1.2 70% balance payment including all other mandatory cost, along with any additional agreed extras, is due four weeks prior to your arrival date (Balance Payment Date). If you are booking with Flocons de Megève within four weeks of your arrival date, payment in full will be required at the time of booking.
2. Contract & Deposit
2.1. You must read these terms and conditions carefully before booking your stay with Flocons de Megève. The person who makes the booking on behalf of the Client (the Party Leader) accepts the terms and conditions on behalf of all persons within the Client party. Payment of your holiday deposit, or full payment if within 4 weeks of arrival is deemed as acceptance of our terms and conditions. This acceptance is for all members of your party. Please note that a contract for young person’s cannot be made unless at least one member of the party is 18 years old or over and is the Party Leader.
2.2. When booking with Flocons de Megève the Party Leader guarantees that he/she has the authority to accept, and accepts on behalf of the party, the terms and conditions; confirms that the booking conditions have been brought to the attention of each member of the party; agrees to bring the booking conditions to the attention of anyone who is added or substituted at a later date; and guarantees to pay the full costs of the holidays of all those persons mentioned in the booking and of anyone who is added or substituted at a later date.
2.3. No contract will exist between Flocons de Megève and the Client until Flocons de Megève has received a non-refundable deposit payment or full payment of the total holiday cost (as applicable).
2.4. When you receive your booking confirmation contract per email, please check all the details carefully to ensure that they are correct as the booking confirmation email, booking form and these terms and conditions form the contract between us. If there are any discrepancies in the booking confirmation, please bring these to our attention prior to booking otherwise we will assume that the details shown are correct and amendment charges may be levied where changes are subsequently necessary.
3. Confirmation and Payment
3.1. A non-refundable deposit of 30% of the apartment rental cost (excluding security deposit and end-of-stay / resort charge) is required at the time of booking. A booking will not be confirmed unless the non-refundable deposit has been received. The balance, along with all other cost and additional agreed extras, is due 4 weeks prior to your arrival date (Balance Payment Date). If you are booking with Flocons de Megève within 4 weeks of your arrival date, payment in full will be required at the time of booking.
3.2. The Party Leader will be liable for full payment for all persons in the Client party and for any other persons added or substituted at a later date (total amount of people not to exceed six persons). If payment has not been received by Flocons de Megève by the Balance Payment Date, we will have the right to cancel the booking, retain the deposit paid and levy cancellation charges (see clause 7 below). In these circumstances,Flocons de Megève reserve the right to re-sell the holiday without notice.
3.3. Failure to pay any amount due to Flocons de Megève upon request will constitute a breach of contract and will entitle Flocons de Megève to cancel your holiday. In such circumstances, the relevant cancellation charges set out in clause 7 will apply.
4. Booking System
It is a requirement of Flocons de Megève that you complete the details of your booking using our issued booking form for all members in your party in advance of arrival.
5. Amendments to the booking by you
5.1. You may request alterations to your booking and proposed itinerary at any time prior to your departure. Please submit all requests to Flocons de Megève in writing by email to info@floconsdemegeve.com and we will do our utmost to accommodate your requests. However, such requests shall not be taken to form part of the contract between you and Flocons de Megève until acceptance of the alteration has been confirmed in writing by Flocons de Megève and any difference in price has been paid by you.
5.2. It should be noted that all requests are subject to availability at all times and may also be subject to a fee, which, if applicable, will be confirmed in writing. Subject to availability, Flocons de Megève will not charge for date changes requested for the same winter or summer season where these are requested, and can be accommodated, more than ten weeks prior to departure. Where the price of the holiday on the new date is higher than the original price, the Client will need to pay the price difference before the booking alteration can be confirmed by Flocons de Megève.
5.3. A change of dates to a future winter season or within 4 weeks of departure will be deemed a full cancellation and the cancellation charges outlined in clause 7 will apply.
6. Amendments to the booking by Flocons de Megève
6.1. If we are obliged to make a significant change to your holiday, or if we cancel your booking within 4 weeks of the original departure date you may choose to either:
· Accept the new holiday arrangement offered by us, or
· Cancel your holiday and receive a full refund.
6.2 You must notify us of your choice within seven days of our offer of alternative holiday arrangements. If you do not, we will assume your acceptance of the new holiday arrangement.
7 Cancellation of the booking
7.1 Client Cancellation:
· The Party Leader must confirm any cancellation by the Client in writing. The date on which written email notification is received by Flocons de Megève will determine the level of cancellation charges applicable. The cancellation charges are expressed as a percentage of the total holiday cost.
· Please note many travel insurance policies cover the eventuality of having to cancel a holiday in certain circumstances so please check your own travel insurance policy when booking for details and check with your insurance provider that their terms are sufficient to cover your booking.
· The cancellation charges are as follows:
Days prior to departure. Cancellation charges (percentage of total cost)
More than 30 days 30% (i.e. loss of deposit)
20 to 30 days 50%
20 days or less 100%
Refunds (following deduction of the cancellation charges) will be made to the Client where the full balance has been paid, otherwise Flocons de Megève is entitled to recover the outstanding balance from you.
7.2 Cancellation by Flocons de Megève.
7.2.1 In the unlikely event that Flocons de Megève is obliged to cancel your booking for any reason (other than in the circumstances outlined in clause 7.2.2) we will endeavor to make alternative arrangements or offer a full and prompt refund. For the avoidance of doubt, in the case of Flocons de Megève cancelling a booking, Flocons de Megève will only be liable to refund monies already paid to Flocons de Megève by you.
7.2.2 Flocons de Megève will not be in breach of contract or liable for a refund where any failure to perform any of its obligations under these booking conditions results from events, circumstances or causes beyond its reasonable control including but not limited to acts of God, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports, closure of the resort, or similar events.
8 The Penthouse Apartment.
8.1 On booking with Flocons de Megève, the reserved space cannot be shared, assigned or sublet and only the named persons shown on the booking system are permitted to stay in the property during the period stated in the booking confirmation. Under no circumstances may the total occupancy exceed the capacity as advertised, which is 6 persons maximum.
8.2 Children (16 or under as per French law) must be supervised whilst using our penthouse and resort facilities.
9 Use of amenities offered by the resort L’Éclat des Vériaz (subject to season dependency)
9.1 Client use of the swimming pools, hot tubs, sauna and any other spa facilities offered by the resort is at your own risk and Flocons de Megève accepts no responsibility for accidents or injuries sustained while using these facilities.
9.2 Please observe notices in the resort/penthouse regarding permitted use and take care to comply with any rules and safety recommendations made.
9.3 It is the sole responsibility of the Client to follow any instructions provided regarding use of such facilities and children must be supervised by an adult in the Client party at all times.
9.4 Clients are advised to take extra care when exiting or entering outdoor spa facilities in sub-zero temperatures, and at all times.
9.5 Please note that hot tubs could be out of use for at least one day per week while they are cleaned. Should any leisure facility at our resort become unavailable for any reason during your stay, we cannot guarantee being able to repair or replace it during your holiday and we do not offer compensation for inconvenience or curtailed use in such an event.
10 Security Deposit
10.1 Flocons de Megève will require payment of a security deposit of 1.000 euro (one thousand euro) to cover any additional costs incurred in resort or damage caused to our property. Where this is requested, it must be paid 4 weeks prior to your arrival and will be refunded, at the latest, three weeks after your stay with us (minus any costs incurred).
10.2 Refunding may be delayed if the costs of any repair have to be determined.
10.3 You will be liable for any breakages or damage to the property or adjacent properties during your stay caused by any member of the Client party, your employees or visitors to the property. These costs will be deducted from the security deposit. If the damage is greater than the amount of the security deposit, or if no security deposit has been arranged, you must immediately pay the costs to Flocons de Megève, the amount of which will be advised to you.
11 Flocons de Megève’s Liability to you
11.1 Flocons de Megève endeavors to make sure that your stay booked with us is supplied and the services performed or provided by us are performed or provided using reasonable skill and care. If any part of your stay is not provided as promised, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In all cases our liability is limited to the relevant holiday price of the person(s) affected. It is a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from your holiday.
11.2 Flocons de Megève will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
· the act(s) and/or omission(s) of the person(s) affected;
· the act(s) and/or omission(s) of a third party unconnected with the provision of the services covered by these terms and conditions which were unforeseeable or unavoidable;
· unusual or unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised;
· an event which either Flocons de Megève or our supplier(s) could not, even with all due care, have foreseen or forestalled.
11.3 Clients must act with care at all times since the temperature and weather conditions do not always guarantee that ice and snow can instantly be removed from all areas around the chalets or in the resort – we accept no liability for accidents/injuries occurring under such circumstances.
11.4 The risk of skiing holidays being adversely affected by weather conditions has to be accepted. Flocons de Megève shall not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads, missed flights and airline delays. If, as a result of force majeure, you miss your return departure and extra accommodation or alternative travel arrangements are required, we will not be responsible for this cost.
11.5 Clients are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not. Flocons de Megève will not be liable for any loss or damage and Clients must take out adequate insurance.
11.6 We will try to meet any special requests but cannot guarantee to do so. Please note that special requests do not form part of our contractual agreement and we will have no liability if they were not met.
12 Client responsibilities
12.1 The Party Leader agrees to guarantee payment for any chargeable services requested by any member of the party, both before and during the holiday.
12.2 It is the condition of every booking that each member of your party is covered by personal holiday insurance and that the policy covers you adequately for winter sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property.
12.3 Flocons de Megève shall be entitled to recover from you the cost of any damage caused by you or a member of your party.
12.4 We would like to remind our guests that our penthouse apartment is exclusively non-smoking, both for guest comfort and in line with the French law!
13 Resolving Problems
13.1 We want your holiday and stay with us to be as enjoyable as possible but occasionally even the best-laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, we will aim to resolve it as quickly and amicably as possible. You must report it immediately, thereby giving us the opportunity to remedy the problem.
13.2 In the unlikely event that you are unhappy with any aspect of your holiday, you must address your complaint immediately to us. If, for any reason, the problem cannot be resolved locally whilst you are in our penthouse apartment or the resort and you remain dissatisfied, you must inform Flocons de Megève in writing of your complaint within 28 days of return so that the complaint may be investigated fully.
13.3 No action can be taken, or liability accepted, for any complaints received outside a 28-day period.
14 Travel
14.1 Please inform Flocons de Megève of the travel arrangements for your party at least two weeks prior to their arrival.
14.2 Flocons de Megève cannot accept responsibility for guests missing their travel arrangements for any reason and no credit or refund will be given if you fail to take up a component of your stay or holiday with us as a result.
15 Arrival and Departure
15.1 Your booking starts from 17:00 on your arrival day.
15.2 Upon arrival guests need to register at the reception of the resort between 17.00 and 20.00. The reception desk will inform guests about the amenities of the resort and guide guests to the apartment and hand-over the keys.
15.3 Your booking finishes no later than 10.00 on your departure day.
16 General Information
16.1 We cannot guarantee continuous and uninterrupted internet connection or electrical supply in our penthouse apartment due to technical circumstances which may be beyond our control.
16.2 We have a number of cots and highchairs and these must be booked in advance. Please check these requests have been recorded in our booking system.
16.3 ‘Taxe de Sejour’ is levied by all French resorts and this will be added to the cost of your booking.
17. What is included and what is not included?
17.1 Included in our accommodation:
· Penthouse apartment accommodation
· TV and a selection of internet/satellite channels
· WiFi internet access
· Ski rooms and/or storage
. Private parking space (#97) with private borne for EV
. Amenities provided by the resort, such as heated indoor/outdoor swimming pools, sauna, jacuzzi, etc.(availability subject to season)
18 Insurance
18.1 It is a condition of booking with Flocons de Megève that all clients have personal insurance, secured at the time and date of confirmation of booking with Flocons de Megève as Flocons de Megève does not provide any winter sports, personal, damage or any other travel insurance to its Clients. It is your responsibility to ensure that you and your entire party have relevant and adequate insurance covering: accident, illness or any other mishap during the entire period of your stay/holiday. We also recommend that you take out adequate insurance to cover your personal possessions.
18.2 So that we may assist you in the case of an emergency, if needed, it is useful for us to have details of your travel insurance policy so please provide details at the time of booking.
19 Website Accuracy
19.1 All reasonable care has been taken to ensure that the descriptions, facts and/or opinions on our website or in our promotional material are correct to the best of our knowledge.
19.2 Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically, captioned. You should bear in mind that in relation to the information given about the resort and certain facilities available within resort, we cannot guarantee accuracy at all times or that any particular activity will take place, as these services are not under our control.
19.3 Facilities such as shuttle bus services, swimming pools, spa’s etc. may not be operational at the beginning or the end of a season. This may be due to factors such as weather or the number of tourists in resort. These decisions are often made on a day-by-day basis and we are not always informed. Where we are informed, we will do our utmost to let you know. In general these facilities are operational for winter season from mid-December to April and for summer season from end of June to September.
19.4 All information we supply regarding third party suppliers has been supplied to us by them in good faith and we cannot warrant that such information is complete or up-to-date.